Vasanta powered by Sonder

We had an absolutely wonderful stay at the Vasanta powered by Sonder Hotel during our trip to Barcelona. As a couple, we were looking for a clean and comfortable room in a convenient location to explore the city from. This hotel exceeded our expectations, being only a 20 minute walk from the iconic Sagrada Familia and situated in a central area of Barcelona. We were especially impressed by the exceptional concierge service through WhatsApp, which provided us with invaluable recommendations and assistance throughout our stay. Our check-in experience was also delightful thanks to the warm welcome from the lovely Gio. We would not hesitate to recommend this hotel to others and we look forward to returning here on our next visit to Barcelona.

I entered the hotel and realized there was no reception to ask questions. We had to communicate via the internet. 🤨 Staff was not available and we asked for toilet paper multiple times but weren't given any. 🤨 Sheets were changed once a week, and in the middle of August, they still gave us a blanket combined with a duvet. 🤔 The mini fridge was set to very high temperatures. 🥵 Out of the two beds we booked, one was a sofa bed with a bent bar and a mattress that was falling. 🤦‍♂️ The suction in the bathroom was broken, and the window had no mosquito net. 🤷‍♂️ If we turned the air conditioning on, it would blast directly on the person sleeping. 🤯 All in all, it was a DISASTER. 🤮

Stayed at Vasanta powered by Sonder for 10 days in July 2023 and overall I wouldn't recommend it in the future. Room was a king bed with a pull-out couch which wasn't easy to pull out and had an uncomfortable metal bar that could be felt every time you lay on it. There was minimal storage but the mini-fridge was helpful. The app was easy to use but gave inaccurate information about the luggage storage in the lobby, which, to our surprise, was available. The water station was a nice addition. We paid for early check-in but the room wasn't ready when we arrived, though they said they'd refund the fee. There is no one on-site physically, all communication is done remotely through the app. On the later half of our stay, we found a massive spider in the pull-out bed and four cockroaches in the bathroom. We complained and were refunded our final night stay, but still, it was unacceptable. All in all, it's best to book a hotel nearby.

I had a shocking experience at the accommodation I stayed in. When I arrived, I found a small, old door that was locked. After calling for help, I was told I had to use a code to get in. Once I entered, there was no reception staff to speak to. The bed had strands of hair and some rooms had an uncomfortable sofa bed with a tiny mattress that would collapse when you laid down. There was no mosquitoes net on the window so I couldn't open it to let air in, the bathroom was too small and there were no air circulated tools. The fridge was broken and there was little space to store my belongings. To sum up, it was a disaster. I do not recommend staying here.

This hotel is no way to enjoy a stay in Barcelona! Their customer service is lacking and we were stuck in a tiny room with no fridge, no clean glasses, a sticky front door lock and a dangerous shower floor. When we asked for help, they refused to provide us with a mat or hand towels and wouldn’t even fix the lighting issue. Avoid this place at all costs!