Hilton Barcelona

My recent stay was truly wonderful. I thoroughly enjoyed the breakfast and happy hours. The room I occupied was cozy and peaceful. The shower also had fantastic water pressure. Every amenity provided was of utmost quality. The staff at the front desk were extremely polite and accommodating. The hotel's location was also very convenient, just a short walk from the Maria Christina metro station and various Spanish and fast food restaurants.

During our five-night stay, we were surprised to find a 50 euro tax charge on our bill, despite using points. When we questioned this, the staff could not explain the calculation. Overall, the service was not very welcoming; it seemed as though the staff were just going through the motions. The executive lounge offered the same food every evening, and the breakfast options were limited. However, the restaurant breakfast was much better. The executive floor King Room was a decent size and had daily water replenishment. The location was convenient, with a 7-minute walk to the nearest metro station and various restaurants nearby. Unfortunately, there was a lot of hassle with obtaining a late checkout, with the final agreement being 13:30. It would be nice if the hotel had the same checkout policies as other chains like Marriott. This experience has me considering Marriott for future stays.

The hotel, while under the umbrella of a well-known chain, does not live up to the expected standards. Despite booking a suite at a high price, I was disappointed to find that the bathtub was not functioning and there was no shower. The staff seemed indifferent and unhelpful. Needless to say, I was relieved to check out earlier than planned.

During my recent solo trip to Barcelona, I had the opportunity to stay at a hotel in the city. While I usually reserve judgement before giving a negative review, I feel like this hotel deserves no more than two stars. As a loyal member of their rewards program, I was initially upgraded to a sky view room, but upon check-in I was given a basic room. The room was quite outdated and in dire need of renovation. After bringing this to the attention of the staff, they quickly moved me to a different room with a better view, but it was still in need of updating, with an old TV from the late 2000s. The only saving grace of this hotel was the Executive lounge, which prevented me from giving it a one-star review. However, the breakfast was lacking compared to other Hilton hotels I have stayed at in Spain. The lack of an egg stand and mediocre English breakfast were disappointing, but even more concerning was the treatment of an elderly Japanese lady by the breakfast receptionist. Despite no line and her colleagues chatting, the receptionist refused to assist her, which was disheartening to witness. Overall, I was not impressed with my experience at this hotel and for the price, I would have expected better. In fact, I had a much better experience at a Hampton Inn just two miles away. If this establishment doesn't make some much-needed updates and improve their customer service, I doubt they will stay in business for much longer.

The accommodations at this hotel failed to meet the expected standards of a well-known hotel chain. The room was lacking in necessary amenities and toiletries were only provided upon request. The so-called executive lounge was often overcrowded and did not offer a proper breakfast service as advertised. Most of the staff were unhelpful, with a few exceptions, and some even went out of their way to make our stay unpleasant. One staff member, Diego at the bar, refused to lend us cutlery to enjoy some fruit we purchased from a nearby supermarket and the room service hotline tried to charge us for borrowing cutlery. Whenever we made a request, the staff seemed to be avoiding their responsibilities by passing us off to other colleagues. There was also a shortage of tissue paper in the room and our request for more was questioned. During breakfast, we noticed unsatisfactory hygiene practices, such as placemats and cutlery being changed without wiping down the tables. The service was also lacking, with long waits for tables to be cleared. To top it off, my mother's scarf went missing from our room and despite reaching out to both the hotel and Hilton customer service, we received no response.